Frequently Asked Questions
Everything you need to know about shopping with Baukjen
What are your delivery options and timeframes?
We offer standard and express delivery options. Standard delivery typically takes 3-5 working days, while express orders placed before 2pm are delivered the next working day.
How do I return an item?
We offer a 30-day return policy. You can register your return through our online portal to receive a prepaid label or QR code for easy drop-off.
Are your clothes ethically and sustainably made?
As a certified B Corp, sustainability is at our core. We use eco-friendly fabrics like Lenzing™ Ecovero™ and recycled wool, ensuring fair wages and safe conditions throughout our supply chain.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link to follow your parcel's journey.
How do I find the right size?
Each product page features a detailed size guide and 'Fit Assistant' to help you find your perfect match based on your measurements and preferred silhouette.